Frequently Asked Questions
Everything you need to know to make your home beautiful.
What are your standard shipping times for home decor?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while larger furniture items may require 10-14 business days for specialized handling.
Do you offer international shipping?
Yes, Ikyem ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Are your products sustainably sourced?
At Ikyem, we prioritize sustainability. We partner with artisans and manufacturers who use eco-friendly materials and ethical production methods whenever possible.